Interactions, in date order

What this page tells you: a dated summary of contact with each party, from the builder to the insurer.

Neutral, dated summaries of correspondence. Organisations and roles only; no individuals other than the owner contact are named. Corrections are welcome via the help page.

Azimut (builder) and its after-sales network

• 31 Mar 2023: plant commissioned at the yard; yacht delivered June 2023.
• Feb 2024: debris found in the chilled-water loop; the loop was cleaned and refilled by Fischer Panda / Climma service, with ASAP Marine attending (works completed 12 Feb 2024).
• 18 Jun 2026: failures reported in writing. First written reply from Azimut after-sales on 10 Jul (22 days).
• Jul–Aug 2026: the builder advised that the failures occurred after the yacht warranty period.
• Sep–Oct 2026: the builder advised that its on-board investigation is a chargeable service and proposed a scope. The visit by D&G (electrical subcontractor) and Polipodio (builder-appointed specialist) is planned for 27–28 Oct 2026.
• 9 Oct 2026: the builder advised that as-built wiring is to be verified with the manufacturer, and that the commissioning document is the available fill record.

Veco / Climma (AC manufacturer) and its regional dealer

• 5 Feb 2024 (via the dealer): the manufacturer advised that piping, installation and filling were carried out by the builder and fall outside its warranty.
• 30 Jul 2026: joint video call with the builder and the manufacturer.
• Aug 2026: the dealer quoted replacement options; the manufacturer confirmed compressor 2 had lost insulation (19 Aug).
• Sep 2026: the dealer advised it would not lead a root-cause investigation and recommended involving the compressor manufacturer.
• 8 Oct 2026: the dealer advised that it does not hold the requested design documentation.
• 9 Oct 2026: the dealer and the manufacturer advised they are not available in the week of the planned builder visit and offered alternative weeks.

Between builder and manufacturer

Design, installation and documentation questions have been referred between the builder and the manufacturer. Root cause not yet determined. Several technical teams have attended the yacht; none has identified the root cause. Finding it is what we are asking for help with.

Insurer (Pantaenius) and its appointed surveyor

• 18 Jun 2026: insurer notified.
• The insurer appointed an independent marine surveyor. As of late September the survey had not determined the AC cause.
• From mid-September the insurer required the yacht to be laid up pending repair.
• 25 Sep 2026: the insurer proposed a settlement. 6 Oct 2026: the insurer withdrew the proposal and reverted to standard claim handling.
• 9 Oct 2026: the insurer advised it awaits the builder's findings and asked the owner to establish the fault and provide repair estimates.

Contractors and vendors

• Fischer Panda / Climma service (Feb 2024): loop cleaning; heat exchangers, solenoids and actuators replaced.
• ASAP Marine (local service contractor, Thailand): ongoing service and insulation testing; unit 2 temporarily restored 3 Aug 2026.
• An independent inspector (29–30 Jun 2026): line-reactor and inverter observations.
• SEA Power Systems (manufacturer's regional dealer, Singapore): replacement options quoted 6 Aug 2026, revised 13 Aug.

Equipment lead times

• Replacement plant: approximately 12–16 weeks from order (SEA Power, manufacturer's regional dealer, 21 Aug 2026).
• While waiting, the yacht has no working air-conditioning plant.