Owner guides: after-sales, warranty and buying advice

Public interest: information for prospective yacht buyers, based on dated correspondence and records. Quotations are reproduced exactly, with their dates. We make no finding about the cause of the failure or about any party’s legal responsibility. Right of reply: the builder and suppliers are welcome to provide their position, which we will publish in full, via the help page.

Five guides drawn from one 2023 Azimut Grande 32M’s dated records, for prospective buyers and owners.

• Azimut after-sales support: an owner's timelineDated timeline of Azimut after-sales on a 2023 Azimut Grande 32M after its chilled-water AC failed: report, replies, warranty position, planned visit.
• What happens when critical equipment fails on a new AzimutOne owner's dated account of a chilled-water AC failure on a 2023 Azimut Grande 32M: warranty, who investigates, who pays, buyer lessons.
• Questions to ask before buying a new yacht: warranty and after-salesQuestions to ask before buying a new yacht: warranty start and length, equipment warranties, after-sales response times and who pays to investigate.
• Response times: how long it took to get answersMeasured response times, in days, from one owner's AC failure report to Azimut after-sales replies, warranty position and on-board visit.
• Buying a yacht is not like buying a car: who is responsible when installed equipment fails?Buying a yacht is not like buying a car. One owner on who answers when builder-installed equipment fails, and why to ask for single-point warranty terms.